Talk to us.
We are a small team in Bengaluru, and we answer our own messages. Here is the quickest route for each kind of question.
Pick the route that fits.
Pre-ordering Lumi
A refundable ₹499 reserves one. We write to you on WhatsApp and by email about your own order, and nothing else.
Pre-order LumiAbout an order you have placed
Message us on WhatsApp at +91 91875 46483, or reply to your confirmation email. Change your address, ask where yours is, or cancel for a full refund before it ships.
Message us on WhatsAppRefunds and delivery
Your money back at any time before dispatch, in plain words, plus where we deliver and what it costs. Which is nothing extra.
Read the refund termsA question about safety or privacy
Most of it is already answered in plain words, including what the microphone does, where a child's voice goes, and what you can delete. If your question is not there, send it to us and we will answer it on that page.
Read the safety pagePartners, retailers and investors
Kheelona's platform story, the technology behind PlayOS, and partnership enquiries all live on our sister site.
kheelona.aiWhere we are.
The toy is designed and built here, by parents who use it at home. This is also the company you are buying from, in full.
5th Floor, No 51 (Old Site No 1), Kokarya Business Synergy Center, 5th Main, 5th Block Jayanagar, Bengaluru 560041, Karnataka, India
GSTIN 29AAMCK1530E1ZN
WhatsApp +91 91875 46483 takes messages, not calls, because messages are how we can answer you properly.
Or write to us at hello@kheelona.com.
Pre-order Lumi before the price goes up.
₹499 reserves one of the first 500 units at ₹4,999. ₹7,999 once they are gone. We hold the price, you hold your place.
Fully refundable
Ask for your ₹499 back any time before your Lumi is dispatched.
₹499 now, ₹4,500 later
The balance is due only when your Lumi is ready to leave for you.
Ships 20 October 2026
Pre-orders are served first, in the order they were placed.
Every Lumi includes 6 months of Kheelona+.
Pre-order LumiPre-ordering opens our store, where Razorpay takes the payment securely. It takes about a minute.